Customer Instructions for Pick Up of Plants & Supplies

Thank you for pre-ordering your veggie plants and supplies from us. We truly appreciate your support of our super small family farm.

Here are your instructions for plant, supply and apparel pick up:

1. You (or someone you ask) may come pick up your pre-orders on Saturday, March 28, between 10 a.m. and 4 p.m. We continue to be open for normal plant sales starting the day after, Sunday, March 29, and will stay open every day until June 7, or until plant inventory lasts. We do get fresh, new plant stock in each week, so if you can't make it opening weekend, then best not to pre-order and to just come in-person to select and purchase your plants any day starting on March 29 and continuing to June 7 (best selection will be in April).
2. Please print out your receipt listing what you purchased and bring it with you (or bring it up on your phone, or forward it to your friend to show us). If you can't find it, please do not contact us. Just check your spam folder, check other email addresses you may have used to order, or simply come to the sale and we will look it up for you once you are here. It'll just take some line-waiting to look up and recreate your orders if you fail to bring yours.
3. There will be no substitutions nor refunds allowed for the pre-sale (per our terms and conditions on our pre-order site). That means while you are filling your order from our pre-sale plant area, you can't decide to change your mind!
4. If you can't pick up your pre-ordered items on Saturday, March 28, 2020: No worries, you won't lose your order. If you can't send someone else to pick up on your behalf, your plants will be returned to the general population and possibly sold before you have a chance to come and grab them on a future date. If you delay and can't come Saturday, bring your receipt and we will find the bulk of your plants or sub something else we think is equally fabulous (or you can sub) on another date. But no fair asking for a refund or credit. We told you what the dealio was before you ordered! Caveat is that if we failed to have the varieties you ordered, or are out of anything else you ordered, then we are ready, willing and able to refund if a sub is unacceptable to you.
5. Cut us some slack: We are dealing with living beings, and sometimes things happen and living things die or don't grow as fast as we want. We will do our best! We hope it will be a blissful, exciting experience. I know you are looking forward to getting some happy, healthy, joyful tomato, pepper and eggplants into the ground!
6. Thank you thank you thank you! We love our customers and are always available for consultations, tips, tricks, encouragement, jokes, and scolding (if you think we need it) via email at loveapplefarms@gmail.com

We look forward to helping you have a fantastic vegetable garden this year. Consider a gardening class to sharpen your skills.

If you have any questions or concerns, please email us at loveapplefarms@gmail.com or text us (for fastest service) at 831-588-3801.

 

Comments

[blaine mcfarland]

looking forward to a new year of planting and harvesting in 2020. you guys have always provided great tomato plants for our mountain area we live in. see you in march!

Thank you,
Blaine