IT'S TOO LATE TO PRE ORDER YOUR PLANTS FOR SPRING PICK UP.
Here is your protocol for plant pick up SATURDAY, MARCH 24 ONLY:
1. You (or someone you ask) may come pick up your pre-orders this Saturday, March 24, between 10 a.m. and 5 p.m. We continue to be open for normal plant sales starting the day after, Sunday, March 25, and will stay open every day until June 3.
2. You will be picking up at Ivy's Porch, which is located at 5311 Scotts Valley Drive, Scotts Valley.
3. Please print out your receipt listing what you purchased and bring it with you (or bring it up on your phone, or forward it to your friend to show us). If you can't find it, please do not contact us. Just check your spam folder, check other email addresses you may have used to order, or simply come to the sale and we will look it up for you once you are here. We are so so busy setting up in this crazy rain, that we can't take calls or emails about lost receipts. We do have your info here waiting for you. It'll just take some line-waiting to look up and recreate your orders if you fail to bring yours.
4. There will be no substitutions nor refunds allowed for the pre-sale (per our terms and conditions on our pre-order site). That means while you are filling your order from our pre-sale plant area, you can't decide to change your mind!
5. If you can't pick up your pre-ordered items this Saturday: No worries, you won't lose your order. If you can't send someone else to pick up on your behalf, your plants will be returned to the general population and possibly sold before you have a chance to come and grab it on a future date. If you delay and can't come Saturday, bring your receipt and we will find the bulk of your plants or sub something else we think is equally fabulous (or you can sub)on another date. But no fair asking for a refund or credit. We told you what the dealio was before you ordered! Caveat is that if we failed to have the varieties you ordered, or are out of anything else you ordered, then we are ready, willing and able to refund if a sub is unacceptable to you.
6. Cut us some slack: We may have forgotten something essential that reveals itself over the weekend...D'OH! Or, the lines for pick up are drearily as long as past opening days, negating the whole benefit of the preorder! We simply don't know how it will shake out. Also note we are dealing with living beings, these plants, and sometimes things happen and living things die or don't grow as fast as we want. We will do our best! We hope it will be a blissful, exciting experience. I know you are looking forward to getting some happy, healthy, joyful tomato, pepper and eggplants into the ground!
7. Pro-tip: If you can't pick up or send someone else to pick up this Saturday, your best best to fulfill your order will be TWO WEEKS from now. We have pretty much sold out our entire stock for opening weekend, and will replenish almost all varieties by Friday afternoon, April 6. So the weekend of April 7/8 will be best time to come back and pick up your order. But note we are definitely open every day, from 10 or 11 am to 5 or 6 pm, including Easter Sunday and other holidays.
8. Thank you thank you thank you! We love our customers and are always available for consultations, tips, tricks, encouragement, jokes, and scolding (if you think we need it) via email at loveapplefarms@gmail.com
We look forward to helping you have a fantastic vegetable garden this year. Consider a gardening class to sharpen your skills or learn something new, like Straw Bale Gardening or Installing Simple Drip Irrigation.
If you have any questions or concerns, please email us at loveapplefarms@gmail.com or text us (for fastest service) at 831-588-3801.
